Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: You can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit.
Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact firstname.lastname@example.org notify us about the problem.
Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.
Q: What are the terms and conditions?
A: You can see the terms and conditions here.
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us (email@example.com) and return the product.
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org.
Q: Can I return a product?
A: If you want to return a product, please contact email@example.com.
Q: How do create an account?
A: Click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.
Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
Q: Shipping time?
A: Shipping time is around 2-14 business days according to the shipping method.
Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee automatically on the checkout.
Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.